Warranty

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IQOS warranty.

Our promise: Expert care and a convenient service experience.

IQOS warranty has got you covered

We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty*

What's covered:

Device malfunction: We'll fix factory faults occurring during the warranty period.

Faulty components: We'll replace defective parts or materials.

Your remaining warranty will be transferred if you upgrade or gift your IQOS to another adult user.
What's not covered:

Normal wear and tear, such as scratches and dents, etc.

Accidental damage.

Theft or loss of your IQOS device.

Support for non-genuine parts.

Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.

*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.

2 years of warranty*

IQOS warranty coverage for IQOS ILUMA i devices is a 2 years warranty at no extra charge if your device is registered

Simple care tips for optimal device performance.

Explore IQOS warranty by device.

Select your IQOS device model to view IQOS warranty terms and conditions and support services available.

IQOS ILUMA I Prime

IQOS ILUMA I Prime

IQOS ILUMA i

IQOS ILUMA

Your IQOS device is covered with:

2 year IQOS warranty for registered devices

International assistance upon registration, anytime during the warranty period.

User documents and useful links:

IQOS ILUMA i Prime Warranty Card

Learn about International assistance

Got a device issue?

Start online troubleshooting to self-diagnose IQOS issues.

FAQs about IQOS warranty

What’s covered under IQOS ILUMA i warranty?

What other support services are offered for my IQOS ILUMA i device in case of a defect?

What’s not covered under IQOS warranty?

Do I need to activate my IQOS warranty?

How can I check the status of my device warranty?

My device is not working. What do I need to do?