Get support
Get all-round support from the moment you choose IQOS.
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
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Your personal coach*
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
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Troubleshooting*
Online troubleshooting tools for you to fast-track fixing your device.
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International assistance
Here for you, when you're abroad.
*Services available upon device registration. Terms and conditions apply.