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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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IQOS ILUMA Series
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IQOS ILUMA Series
IQOS ILUMA PRIME

Refined and advanced.

IQOS ILUMA

Effortless and familiar.

IQOS ILUMA ONE

Pocket-sized all-in-one

TEREA flavours
DELIA flavours
IQOS ILUMA accessories
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No burn. No smoke. No ash. Curious?

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BONDS by IQOS Series
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BONDS by IQOS Series
BONDS by IQOS

New all-in-one device

Blends Flavors
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Hand holding a blue BONDS by IQOS heated tobacco device

BONDS by IQOS

For when you want a tobacco experience without smoke. Discover more
lil SOLID Ez series
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lil SOLID Ez series
lil SOLID Ez

Easy-to-use, all-in-one device

Fiit flavours
lil SOLID Ez accessories
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Proudly simple

New lil SOLID Ez is your easy to use device, available in 5 colors
Tobacco Sticks
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Tobacco Sticks
TEREA Sticks

for IQOS ILUMA

DELIA Sticks

for IQOS ILUMA

BLENDS Sticks

for BONDS

Heet Sticks

for IQOS ORIGINALS

Fiit Sticks

for lil SOLID

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Classic tobacco tastes.

Your tobacco favourites.
Quality within reach. Shop now
What is IQOS?
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What is IQOS?
What is IQOS?
What is Bonds by IQOS?
What is IQOS heated tobacco?
What are TEREA sticks?
What are DELIA sticks?
What are BLENDS sticks?
Backed by Science
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Community

No burn. No smoke. No ash. Curious?

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Services
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Services
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IQOS App
Circular Program

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Important Info
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Troubleshooting ILUMA ONE

An IQOS ILUMA ONE on a leather surface. An IQOS ILUMA ONE on a leather surface.

Self-diagnose your
IQOS ILUMA ONE

BONDS by IQOS

BONDS by IQOS

IQOS Iluma prime device

IQOS Iluma Prime
IQOS ILUMA Device

IQOS Iluma
IQOS ILUMA One

IQOS Iluma One
IQOS ORIGINALS DUO Device

IQOS ORIGINALS DUO
A person inserts a TEREA stick into an IQOS ILUMA ONE.

Inserting TEREA tobacco stick

A TEREA stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device.
Someone handing over an IQOS box.

Why do I see the white lights progressively switching off during my experience?

This is the experience count down. When you feel another vibration and only one Light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining). Slide to close the cap.
A person holding an IQOS ILUMA ONE.

All lights blink twice in white and then switch-off

Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again.
A person holding a sheet of paper.

Bottom light blinks yellow

Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.
A DJ adjusts dials on a turntable while holding an IQOS ILUMA ONE.

Bottom light blinks red

There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.
A person inserts a TEREA stick into an IQOS ILUMA ONE.

Reset

Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset.
A person holding an IQOS ILUMA ONE.

Does the Terea stick have lower areosol quality?

  1. The IQOS ILUMATM Holder only needs to detect the presence of a TEREA SMARTCORE STICKTM in order to start an experience. A used stick will not be able to generate any substantial aerosol.
  2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.
  3. TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.

IQOS ILUM ONE A is designed to be used only with TEREA sticks . Do not use TEREA sticks with previous IQOS generations, as this may cause damage to your device. TEREA sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion. See Important information.

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Find the answers in our FAQs.

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IQOS on YouTube

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Learn more about how to use your device via our

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Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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Send us a mail

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This product is not risk free and provides nicotine, which is addictiove. Only for use by adults.