Troubleshooting

1. Your device might be OFF. You can turn on your device by pressing and holding the button for more than 3 seconds, but less than 10 seconds. Then, release until four white lights slowly turn on to indicate that the device is ready for the next use.
2. Your device might not be charged: To charge, always use a manufacturer-supplied Charging Cable and certified AC Power Adaptor. As soon as you plug it in for charging, you will see dotted lights blinking on your device. Once fully charged, make sure your device is switched on before enjoying the next experience.
3. Your device might need a reset: Press the button until the device vibrates 3 times, then release. All status lights will switch OFF and turn ON to confirm a reset.

You might have issues with your BLENDS sticks. Each filter mouthpiece is marked by a different color for each flavor: for a correct use of the consumable, make sure that the mouthpiece of your stick is out of your device. Ensure that the stick is properly placed in your device or if you have accidentally inserted a used stick. Please remember to keep the Venting Hole on bottom of the device unobstructed for an optimal experience.

1. Regularly updating the firmware of your device will help you maintain device performance and improve your experience. It may also resolve your issue!
2. You may place a self-replacement order through our online diagnostics tool! We will guide you step by step to identify your issue and let you know if you are eligible for a replacement. If eligible, we will arrange it for you! Visit the self-diagnostics tool.