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First steps to start with your IQOS ILUMA i PRIME

A jade green IQOS ILUMA PRIME Holder and Pocket Charger. A jade green IQOS ILUMA PRIME Holder and Pocket Charger.

Your first steps
with your
IQOS ILUMA i

How to use your new IQOS ILUMA i

You’ve got your new IQOS ILUMA i: Here’s how to use IQOS ILUMA i for the first time.

  1. Press and hold the ON/OFF button of your Pocket Charger for 4 seconds and then release; Your Pocket Charger Status lights and Holder Status lights will turn ON slowly.
  2. Insert the Holder in the Pocket Charger and close the door to charge the Holder. Holder status light will indicate the battery level of your Holder.
  3. Before first use, fully charge your Pocket Charger for approx. 135 min following the enclosed Safety Warning & Instructions.
  4. To start an experience, take the holder out of the pocket charger and insert a SMARTCORE STICKTM up to the filter line, until Holder vibrates.
  5. Preheating happens automatically or by swiping up the touch screen, which will show the preheating status. The device is ready after the 2nd vibration.
  6. When 2 dashes appear on the Touch screen, you have up to 3 experiences. When 1 dash appears, then you have up to 2 experiences. Light Guide around the Touch Screen indicates the remaining time of each experience.
  7. Once your experience is finished, remove the used SMARTCORE STICK and dispose as per Safety Warnings & Instructions.
  8. Insert Holder into Pocket Charger to recharge.

Watch the tutorial to learn more on how to use IQOS ILUMA i.

*Important information: IQOS is not risk free.

How to charge your IQOS ILUMA i and how long to charge it

Follow these easy steps to ensure the optimal charging for your device:

  1. Place the Holder in the Pocket Charger and ensure your device is turned ON.
  2. Plug the AC Power Adaptor (sold separately) and cable to your Pocket Charger and then to a wall power outlet for 135 min for full charge.
    • During charging, the strip lights on the pocket charger will pulse.
    • If your device is fully discharged, the first light may take a few seconds to start blinking yellow.
    • Once the Pocket Charger goes over 7% of charge, the color of the blinking light will change from yellow to white.
  3. Check the level of charge of your device, by pressing and releasing the pocket charger button. While charging, the status light blinks, indicating the level of the charge.
    • For a fully charged device, all 4 strip lights should be solid white.

Watch the tutorial to learn more on how to charge your IQOS ILUMA i PRIME.

IQOS ILUMA i Advanced features

Pause Mode

  • Touch Screen will indicate whether the Pause mode is available, as 2 vertical lines will appear.
  • Pause Mode can be used once in Performance Mode in the first or second consecutive use, and can be activated within the first 3 minutes, or 8 puffs of the experience.
  1. Swipe DOWN across the entire Touch Screen to pause experience and 4 vertical lines will appear.
    • If the swiping motion does not cover the entire length of the screen, pause mode will not be activated.
  2. To resume the experience, swipe UP across entire Touch Screen and wait for the preheating. Vibration and Light Guide will indicate Holder is ready to resume use.
    • Pause can last up to 8 minutes. If experience is not resumed, the Holder will automatically switch off.

FlexPuff

  • FlexPuff is a smart feature that can be managed in the IQOS App (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes.
  • Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.
  • If FlexPuff is activated, you will be granted 4 extra puffs, usable within the remainder of the 6 minutes.
  • FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, so the extended experience might not apply to all adult consumers and/or experiences. FlexPuff will not activate if pause is used.
  • The Light Guide will indicate once the additional puffs are available.
  • Ensure pause mode is not activated during the experience as this would prevent FlexPuff from being triggered.

How IQOS ILUMA i works: usage tips

  • Inserting SMARTCORE STICKS™️

    Inserting SMARTCORE STICKS™️

    Make sure you only use SMARTCORE STICKSTM with your IQOS ILUMA i. They are single use, so ensure you do not reinsert a used one.

  • Keeping device charged

    Keeping device charged

    Charge your IQOS ILUMA i Pocket Charger with compatible AC Power Adaptor (sold separately) and cable daily.

IQOS ILUMA i
  • IQOS ILUMA i User Guide

    IQOS ILUMA i User Guide

    That’s not all. There’s more useful information on our IQOS ILUMA i User Guide.
    Our IQOS ILUMA i User Guide will let you delve deeper into how your device works and how to use it.

Having problems?
Troubleshoot your IQOS ILUMA PRIME

Something we haven’t covered?

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IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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